State Farm® Insurance Agent Chuck Swenson

"Happy with service"

"I have had State Farm for quite a few years. I had my very first auto accident June 19. It is now July 10 and I still have heard anything except "estimate pending". I am extremely frustrated and disappointed. Unfortunately I had no idea I do not have rental car coverage. It's almost impossible to speak with a human and I am going by what the app tells me. I talked to many other people who knew their outcome with insurance within days of their accidents. State Farm is a big name in insurance and I expected so much more. The responding officers and tow driver all feel certain my car was totaled. I'd really like an explanation of the delay in the whole process. I would like my claim to be settled. I need to have this taken care of."

"Jon, he was awesome, went thru policies, explained a lot, answered questions, made sure I understood any concerns !! Very friendly, would highly recommend this office for insurance needs !! Jon and Becky, very professional and friendly, informative, and kind !! Thank you Jon... 🇺🇸"

"Very friendly and informative. Awesome job thank you"

"Brady was a pleasure to work with was able answer all my questions and give a quote very quickly. The professional way about him was great to see. Also the receptionist vey friendly."

"Chuck and team are great!"

"Best in the business"

"They were all very helpful and promptly answered my questions! I will definitely be referring my friends/family to your agency!"

"Knowledgeable and helpful, and rates are going to save a considerable amount from our current coverage."

"loved my experience here! Brady Meyer is terrific at his job and I would highly recommend him!"

"Very responsive, excellent rates."

"Great office for all your insurance needs. Very professional and attentive to detail. Highly recommend. Overall, a great group of people to work with!"

"Great experience. Ask for Brady"

"Excellent service and quality! Everything exceeded expectations! Highly recommend!"

"Everyone in the office is so great to work with!!"

"Honest, friendly and they seem like they care."

"Sucky Chucky and his Crew failed me entirely after my 16-year-old son was struck by another State Farm-insured driver. Instead of investigating fairly, State Farm pinned 25% liability on my son, citing only "speed" without considering the evidence I provided. For eight long months, I was denied direct communication with the claims adjuster, forced to deal with express reps who could only repeat the predetermined liability split. Every piece of evidence I submitted to prove my son’s innocence was ignored, and they refused to investigate from my perspective. When I sought help from my new agent, Chuck Swenson, I was met with shocking indifference. His dismissive response—“We don’t do anything policy or claims related; we just babysit the staff”—made it clear they had no intention of advocating for their clients. Transferred back to the Princeton office, I demanded to speak to Chuck directly. His so-called "solution" was insulting: accept the liability decision, with years of higher premiums, or take the matter to conciliation court. Neither option addressed the lack of communication or fair consideration I desperately needed. Chuck provided no advocacy, no support, and no effort to resolve the issue. Attempting to fight this battle alone, I spent months trying to get the claims department to acknowledge my evidence. Knowing Chuck and his team had no problem collecting our $780 in monthly premiums (not including coverage for our two homes), I tried contacting him again. Yet, Chuck was never in the office, and his staff’s promises to investigate were hollow. Eventually, I received an email from Chuck falsely claiming that two claims managers had already explained their decision—this never happened. Not once did claims communicate with me or explain their rationale. This was exactly why I needed Chuck, but he and his team failed to advocate or even ensure basic communication. Chuck Swenson and his crew showed no interest in customer service, advocacy, or resolving complex claims situations. Instead, they abandoned me while continuing to collect premiums. As someone who worked for State Farm, I know agents can and should do much more to assist their clients. Chuck’s disregard for his customers’ needs is a stark warning: if you’re considering insurance for peace of mind during claims, think again. Chuck and his crew won’t look out for you. Buyer beware. After eight months of relentless stress, migraines, and frustration, I finally escalated the issue on my own to someone senior in State Farm’s management. Only then was a call made confirming that the other driver was 100% liable for the accident. Let that sink in—this resolution came entirely *despite* Chuck Swenson and his crew’s utter failure. They didn’t help me advocate or ensure justice for my son. They collected my premiums but abandoned me when I needed them most. This nightmare should serve as a wake-up call: if it could happen to me, it could happen to anyone. Buyer beware—your agent might not fight for you when it counts. Mine did not!"

"Jon was very thorough and helpful. He is easy to get in touch with and worked very quickly to get us the best coverage possible!"

"Brody always got back to us in a timely manner. We appreciate his effort and attention to detail."

"I worked with Brady and had a great experience. He was prompt in responding, knowledgeable, easy to work with and found me a great rate! I would highly recommend."

"Jon was very personable and got us a great rate. All around very easy to talk to and thorough."

"Jon shore made the process to switch very easy"

"Brady is amazing and super informative! He answers all your questions!"

"I got a way cheaper insurance rate for me and my boyfriend here! They were super friendly also. 10/10 recommend!"

"Marianne is a gem. She is very helpful and incredibly kind."